FAQs
1. What products do you offer?
We offer a wide range of customizable merchandise and promotional products including apparel, drinkware, notebooks, bags, caps, office stationery, lunch boxes, tech accessories, corporate gifts, event merchandise, and many other branding products.
2. Do you provide customization and logo printing?
Yes. We provide multiple customization options including screen printing, embroidery, engraving, UV printing, heat transfer, DTF, DTG, and other branding methods depending on the product type.
3. What is your minimum order quantity (MOQ)?
Minimum order quantities vary depending on the product and customization method. Some products are available in low quantities, while bulk orders may offer better pricing advantages.
4. Do you offer bulk or corporate pricing?
Yes. We specialize in bulk orders for businesses, universities, student organizations, events, startups, and corporate gifting programs. Volume pricing is available for larger quantities.
5. Which countries do you source products from?
Our supply network includes manufacturers and suppliers across Canada, USA, China, India, Bangladesh, and other international markets.
6. How long does production and delivery take?
Production timelines depend on the product type, quantity, and customization requirements. Standard production usually ranges from 7–20 days, while larger or international orders may require 35–65 days depending on the shipping mode selected for international shipments.
7. Do you provide rush or expedited orders?
Yes, rush production and expedited shipping options may be available for selected products depending on inventory availability and production capacity
8. Can I see a mockup before production?
Yes. Digital mockups or artwork proofs are provided for approval before production begins to help ensure branding accuracy.
9. What file formats do you accept for logos?
We recommend vector files such as AI, EPS, SVG, or high-resolution PDF files for the best printing quality. PNG and high resolution JPG files may also be accepted depending on the project.
10. Are your products environmentally friendly?
We work with suppliers and manufacturers that follow sustainable sourcing practices and internationally recognized safety and quality standards including BSCI, FDA, LFGB, CE, and BPA-Free standards.
11. Do you ship across Canada and the USA?
Yes. We provide shipping services across Canada and all regions within the USA.
12. Can I order samples before placing a bulk order?
Yes. Sample availability depends on the product and supplier inventory. Sample charges and shipping costs may apply.
13. Do you work with universities and student organizations?
Yes. We regularly work with universities, student councils, clubs, event organizers, and campus organizations for merchandise, apparel, giveaways, and promotional products.
14. What payment methods do you accept?
We accept major payment methods including bank transfers and other approved payment options depending on the order type.
15. Can customized products be returned?
Customized or personalized products are generally non-returnable unless there is a manufacturing defect, damage during shipping, or an approved quality issue.
16. How can I request a quotation?
You can contact our team with product details, quantity, branding requirements, and delivery timelines to receive a customized quotation.
17. Do you offer international sourcing for special products?
Yes. We can help source selected products internationally based on project requirements, quantities, and timelines.
18. Why choose Brand Engrave?
We focus on competitive pricing, global sourcing efficiency, quality control, dependable timelines, and customer focused service to help businesses and organizations receive premium merchandise solutions at cost-effective pricing